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FAQ's

water purify questions

 

Q: Do your systems remove minerals from the water?
A: Our systems utilize microfiltration technology to remove as many contaminants possible without removing minerals. This is an ideal alternative to a Reverse Osmosis system.

Q: Where does the system get installed?
A: Our water filters get installed under the sink, and is connected to a dedicated faucet (included) for the purified water. This faucet is installed on your sink next to your regular faucet by making a hole through the sink.

Q: I am moving to another house. Is it possible to move the filter to the new location?
A: Definitely. Our hardware is easily removed and could be installed in the new place the same way it was installed originally. Since our valves are regular screw-on valves not saddle-valves, removing the filter will not leave a mark on your old house. The exception to this is the hole in the sink which could be covered with a standard cap. You could buy it for a few dollars on amazon.com or any plumbing supply store.

Q: Do your filters reduce fluoride from the water?
A:Our systems do not reduce fluoride from the water.

Q: Does your system improve the taste of the water? Will the filtered water taste like bottled water?
A: Our filters are engineered to remove as many contaminants possible without removing minerals. This greatly enhances the taste and some people even considered it to be tastier than bottled water. Nevertheless, every water supply has different mineral content which also affects the taste somewhat.

Q: A year passed since I installed the filter, but I did not use 5,000 gallons. Do I still need to replace the filter cartridges?
A: Our filters where lab-tested to work up to a year regardless of whether it filtered 5,000 gallons or less. When the year is up, it is recommended to replace the filter cartridges. 

First, the filtering material can soften from sitting in the water, and after a while release the contaminants stored in the cartridges. Second, bacteria and/or mold could grow inside the filter if left for too long. Third, the filter housings and other parts could become permanently stained from the contaminants in the water if the old cartridges sit for too long, thus reducing the system's lifespan.

Q: I am using your filter for a year and the water still tastes great. How do I know when it's time to replace the filter cartridges?
A: Even if there is no apparent change in the taste of the water, it is still recommended to replace the filter cartridges. Some contaminants are not detectable by taste, and can start to pass through after a year of service.

 

 

 

 

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